I have been interning a Family Services center, an agency dedicated to offering support to low-income and homeless families with the end goal of leading them towards self-sufficiency. Family services depends on the support of organizations and leaders to improve the lives of those at or below the poverty line, which in turn strengthens the community as a whole.

             I began my work in the distribution center. The labor of this work can be grueling at times but it made me appreciate the care that’s put into this process. Staff members believe in giving clients items that they would be proud to own. Items are cleaned, disinfected, and made presentable. Goods that don’t meet these expectations are put into bags and placed where individuals can grab them. Absolutely nothing donated is wasted.

            I’ve spent time in the clothing center. Clients come in to this room and are given fifteen minutes to browse clothing options. It’s an opportunity for them to receive any special needs items such as blankets, pillows, towels, or cooking utensils. Clothes are folded, counted, recorded, and bagged in regular shopping bags. Clients are able to come in, gain access to clean clothes and choose what fits their needs, including work appropriate attire that will enable them to search for employment.

            The food pantry is set up very similarly to a grocery store, with aisles of foods. Families are given access to fresh fruits and vegetables, and good sources of protein and vitamins. They fill grocery bags with food items to meet the family’s needs. When they leave, the items are in grocery bags so there would be no way to detect that they had gotten these food items from anywhere but the grocery store. This is another way that they are treated with dignity.

            I have been volunteering in the child care center which is a very important feature of Family Services. It allows parents the time to go to classes and counseling while knowing that their children are safely being cared for. On a usual day, children are dropped off and signed in by parents and they begin their school homework projects that they have. The volunteers in this area spend a lot of time and efforts helping the children understand and complete their homework and any special projects that they have to prevent them from falling behind in school.

            Going forward, I hope to gain much more insight into some of the services that I am less familiar with. I am aware that this organization offers a wide variety of services such as resume building, job assistance, and computer skills training, I’m not fully knowledgeable of the specifics of these services. I hope to gain insight in these classes and the feedback of the clients.

          The overall message of this organization is to promote the dignity of all people, a concept that we have identified in class as imperative. While it’s overwhelming to consider the status of homelessness, this experience has made me see the great impact that a single person can make. Family Services was established over one hundred years ago and was built on the importance of community members volunteering by donating time, money, and resources. Each and every individual who has volunteered here has played a role in ensuring that it is able to keep going.