After interning at YouthHope Foundation for nearly two months, I understand the services the nonprofit strives to provide. Initially, I did not have specific expectations of what my experience at the organization would be like but I thought I had a general idea. I envisioned YouthHope have a greater sense of organization mostly. After having read books describing homeless shelters and organizations providing services, learning from my peers and professor, I expected to be reviewing paperwork and learning about policies through services. However, after “volunteering” week after week, I realized YouthHope resembled nothing we had discussed in class nor really learned about.

I was immediately put in charge of the computer lab. Here, I sit down for four hours hoping someone will walk in, needing any kind of assistance involving a computer. On a good day, about three people come in to use the computers while the rest socialize and play pool in the main room or smoke outside. Although not many people seek help in the computer lab, the few people that do, require an uninterrupted session. The main thing people seek assistance for in the computer lab, is building a resume and job searching. Each of these individuals needs focused attention.

Often, I am hesitant to offer my help. With little to no training, I felt out of place and under qualified to offer my limited knowledge. Managing the computer lab requires a lot of focus, knowledge, and commitment of the various roles available for volunteers to fulfill. If I fail to show on Thursdays from two until 4 in the afternoon, the computer lab will most likely remained closed or another volunteer will sit inside, only to supervise. As a temporary volunteer, I feel as though I am relied on more than I should be.

YouthHope is a great organization despite its flaws. In my limited experience, it is easy to see why Heidi’s kids appreciate her. I have had the opportunity to speak with individuals that have been with Heidi before YouthHope was established. Aside from the non-profit and services aspects of YouthHope, I have learned an incredible amount from the individuals that come regularly. There is an overall sense of community, love, and safety at YouthHope that cannot be taught.